Customer Care
FAQ
Frequently asked questions about our products, shipping and returns.
01
Intensive Neck Mask
How long should I leave the mask on?
Approximately 1–3 hours, according to the product instructions.
Why does the mask turn transparent?
The mask gradually transforms from white to transparent as you wear it — a visible part of the treatment experience.
How do I apply it?
Begin with clean, dry skin. Align the mask with the neck and gently smooth it onto the skin.
What comes with my order?
1 Box, 2 Boxes or 3 Boxes of the Intensive Neck Mask, depending on the option you select. Each box contains 4 individually packaged neck masks, 15g each.
02
Retinol Neck Stick
How do I use it?
Apply to clean, dry skin and gently glide the stick across the neck area. Use your fingertips to gently massage the product into the skin until absorbed.
What ingredients does it contain?
Formulated with ingredients including Retinol, Hyaluronic Acid, Collagen, Glycerin, Tocopherol (Vitamin E), and other moisturizing ingredients.
Full Ingredient List: Aqua, Glyceryl Stearate, Glycerin, Butylene Glycol, Mineral Oil, Tocopherol, Cetearyl Alcohol, Dimethicone, Ethylhexyl Palmitate, Chlorphenesin, Retinol, Arginine, Collagen, Hyaluronic Acid.
What if I have sensitive skin?
If you have sensitive skin, patch test the product on a small area before use. Discontinue use if irritation occurs.
How should I store it?
Store in a cool, dry place and keep out of reach of children.
03
Shipping
We currently ship only to addresses within the United States. International shipping is not available.
$4.99 flat rate on orders under $60 · Free on orders of $60 or more
Delivery times vary depending on your shipping address and how quickly your order is prepared by our suppliers. For this reason, estimated arrival dates are not guaranteed.
Customers will receive tracking information once their order has shipped.
Read the full Shipping & Returns policy →04
Returns
Eligible unopened and unused products may be returned within 14 days of delivery. Due to the personal nature of skincare products, products that have been used or whose individual packaging has been opened cannot be accepted.
For products containing multiple individually sealed treatments, opening the outer box does not automatically make the product ineligible for return, provided that all individual treatments remain sealed, unused, and in their original condition.
Customers must contact us before returning an item. Original shipping charges, where applicable, are non-refundable.
Request a return →05
Need help?
For questions about an existing order, please contact us and select the option that best describes your request.
You can also email us at hello.belowcare@gmail.com